Patient Support

Whether the patient is having ambulatory or inpatient surgery, Greenwich Hospital staff is available to assist all surgical patients, answer questions and address any concerns that arise:
  • Before the day of surgery
  • The day of surgery
  • After discharge from the hospital
Knowing what to expect
Surgery patients can expect their physician’s office to call the hospital and start the admissions process. Once this is done, a preadmission nurse from the hospital will call the patient to arrange a phone interview.

During this preadmission interview, patients receive information about what to expect, appropriate clothing, and which medications to take or discontinue before surgery.  
Physician instructions, the patient’s medical history and special concerns, such as physical challenges or a language barrier, are discussed.  The nurse will confirm that all preoperative testing has been completed or is scheduled and ensure that the necessary paperwork is filed before admission.

The need for at-home, post-surgical care may be raised as well and patients also have an opportunity to ask  questions of their own.

Prepare for Surgery, Heal Faster
Greenwich Hospital offers a 75-minute consultation with a certified registered nurse in this special program. Patients learn mind/body techniques that help them relax before surgery and visualize recovery. Patients also receive the book, Prepare for Surgery, Heal Faster, and a guided visualization CD. For an appointment, call 203-863-3222. Fee.   

While in the hospital
Patients are cared for by a team that includes physicians, nurses, case workers and others.  These healthcare professionals provide patients and families with the information, support and care  necessary  to address a variety of patient needs. Strong and clear communications are emphasized throughout the patient stay.

Preparing for discharge
The case manager will recommend post-discharge treatment options based on the patient’s insurance coverage. Case managers also assist patients with  discharge arrangements that may include transportation, support services, home care, medication management and rehabilitation referrals or placements.

To contact the surgery preadmission nurse, please call 203-863-3629.  
To contact a case manager, please call:  203-863-3336
or e-mail


  • Main Hospital Number
  • 203-863-3000

  • Surgery Preadmission Nurse
  • 203-863-3629

  • Case Manager
  • 203-863-3336