Patient and Guest Relations

Patient and Guest Relations (203) 863-4746, or e-mail ChristineB@greenhosp.org

For Your Comfort
The Patient and Guest Relations Department at Greenwich Hospital is here to assist patients and families and to insure that their hospital experience is a positive one. Assuming the role of ombudsman, or patient advocate, the Director of Patient and Guest Relations will respond to any concerns or problems that might arise. The entire Patient and Guest Relations staff is dedicated to fulfilling your needs and acting as liaison to any other department or service within the hospital.

Special Needs & Requests
A sampling of services that can be arranged or facilitated by Patient and Guest Relations:

• Special needs services, including services for the hearing, visual or physically impaired. Sign language and oral interpreters, TTYs and other auxiliary aids and services are available free of charge to people who are deaf or hard of hearing. TTYs are available in the Admitting Office, (203) 863-3321, or by calling the TTY number, (203) 863-3839.
• Foreign language interpretation and the use of the hospital's new 'Cyraphones.' This telephone service connects caregivers and patients to translators of more than 140 languages in less than three minutes. The hospital's cyraphones are located in the Emergency Department, Outpatient Center, on the inpatient floors and in the Admitting Lab.
• Advance directives, Living Will
• Notary public
• Area hotel accommodations
• Special requests
• Premier Guest Services and amenities packages, (203) 863-3191, e-mail ChristineB@greenhosp.org
• Tender Beginnings Premier package of products and services for the new mother, father and baby.

We Listen
We at Greenwich Hospital want to provide the highest quality of patient care. We know that no organization is perfect, and hospitals are no exception. We need to hear from those who use our services what we're doing right, and what needs improvement.

Your feedback is very important to us. It helps us to make improvements as well as recognize staff for exceptional care. There are several ways in which you can share feedback with us.

Patient Representatives
While you are in the hospital, a patient representative will visit you. It is the role of the patient representative to bring your questions, concerns and compliments to the right person. Most concerns can be addressed and resolved immediately. To speak with a patient representative, call Patient and Guest Relations at (203) 863- 4746.

Our Patient Satisfaction Survey
A few days after your hospital stay or service, you may receive a patient satisfaction survey. We encourage you to take the opportunity of letting us know your impressions of the care you received at Greenwich Hospital. Over 10,000 surveys are returned every year to Greenwich Hospital and every single survey is read and reviewed. Opportunities for improvement are identified and issues brought to our attention are corrected. Compliments offered are forwarded directly to the staff involved in your care. See "Recognition" and "Certificates of Appreciation" for ways to thank your caregivers in a more personal way.

Director of Patient and Guest Relations
If you would like to speak with us directly, please call the Director of Patient and Guest Relations at (203) 863-4746. You can also email Christineb@greenhosp.org.

Other Agencies
While you have the right to complain (verbally or in writing) to Greenwich Hospital directly, you also may address concerns and complaints to the Connecticut Department of Public Health, located at 410 Capital Avenue, MS12HSR, Hartford, CT 06134-0308, phone: (860) 509-7400 and/or The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL 60181, phone: (630) 792-5000.