Policies

Overview


• Personal Information Policy
• Usage Policy
• Notice of Privacy Practices
• Vendor Policy 

Personal Information Policy
At Greenwich Hospital, we are proud of the precautions we take to safeguard the personal and confidential information that comes into our possession against improper disclosure to or misuse by third parties.
 
We WILL:
• Comply with all applicable laws and rules regulating the disclosure of personal information.
• Use personal information only within the scope of our business matters.
• Use and disclose Social Security numbers only after determining who has a "need to know" them, and limit access to those persons and as permitted by applicable law.
• Protect the confidentiality of Social Security numbers that we might need to know, and prohibit their unlawful disclosure.
• Maintain our computer systems, paper files, and office locations in secure environments and restrict access to them.
• Destroy, shred, erase, or make unreadable personal data contained in documents and computer files before disposal.

We will NOT:
• Share or collect the personal data of our employees, except as warranted by our responsibilities as an employer and as permitted by applicable law.
• Share or collect personal data of other persons, except as appropriate to conduct our business in accordance with applicable law.
• Sell or rent personal data to third parties. 

Usage Policy
This Web site is used to support our vision of a hospital responsive to its community. As such, the information presented is dedicated to making each individual and the community as a whole healthier. It is this vision that guides our development of Greenwich Hospital web sites.

Unless otherwise noted, Greenwich Hospital can be considered the author of the content appearing on this site. Funding of Greenwich Hospital web sites is provided solely by Greenwich Hospital.
 
Site Policies
Purpose
This site is intended for communication of health information with broad appeal to the general public, Greenwich Hospital patients and other health care consumers. Authors of content work with the site's editor to ensure the content supports the hospital's vision guiding site development.

The information conveyed on this site is intended to supplement a person's general knowledge and is not a substitute for medical advice or treatment for specific medical conditions. Site visitors are advised to seek prompt medical care for any specific health issues and consult a physician before starting a new fitness regimen.

Copyright
Written permission has been obtained from the copyright holder to post any information or graphic material for which Greenwich Hospital does not possess copyright or a license to use.
 
Clinical material
All clinical material is prepared in a format suitable for the general health care consumer. Clinical material that is educational in nature and highlights the services available at Greenwich Hospital will be posted. Specific diagnostic and treatment advice is generally not included.

Privacy policy
The site maintains policies concerning the use of information gathered from site visitors. For more information, see our Notice of Privacy Practices below and Personal Information Policy stated above.
 
False Claims and Payment Fraud
This hospital is committed to providing information about the federal False Claims Act; about our efforts to combat fraud, waste and abuse in the hospital; and about the remedies and fines for violations that can result from fraud. For more information, see our False Claims and Payment Fraud Prevention Policy.

Accessibility
This site strives to be accessible to as many of its identified target audience as feasible within the site's financial constraints.
 
Referring links
Where appropriate, links are provided on this site to material outside of Greenwich Hospital's control. In general, the organizations to which we link are nonprofit or governmental organizations. Commercial sites are linked when similar resources are not available elsewhere. Greenwich Hospital includes such links for the convenience of the user, but does not control or take responsibility for their content.

Advertising
This site does not accept advertising.
 
E-mail response
We offer email contact points where possible to foster ease of site use and two-way communication. We attempt to provide a response within 10 business days upon receipt. 

Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions, please contact our privacy office at the phone number at the bottom of this notice.

Our pledge to you:
We understand that medical information about you is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive to provide quality care and to comply with legal requirements. This notice applies to all of the records of your care generated by any of the separate facilities and providers described below. We are required by law to:

• Keep medical information about you private;
• Give you this notice of our legal duties and privacy practices with respect to medical information about you; and
• Follow the terms of the notice that is currently in effect.

How we may use and disclose medical information about you:
We may use and disclose medical information about you without your prior authorization for treatment, such as sending medical information about you to a specialist as part of a referral (this includes psychiatric or HIV information if needed for purposes of your diagnosis and treatment); to obtain payment for treatment, such as sending billing information to your insurance company or Medicare; and to support our healthcare operations, such as comparing patient data to improve treatment methods or for professional education purposes (Note: only limited psychiatric or HIV information may be disclosed for billing purposes without your authorization). If you are treated in a specialized substance abuse program, your special authorization is required for most disclosures other than emergencies. Other examples of such uses and disclosures include contacting you for appointment reminders and telling you about or recommending possible treatment options, alternatives, health-related benefits or services that may be of interest to you. We may also contact you to support our fundraising efforts. It is always your choice to opt out of receiving fundraising communications from us.

We may use or disclose medical information about you without your prior authorization for several other reasons. Subject to certain requirements, we may give our medical information about you, without prior authorization for public health purposes, abuse or neglect reporting, health oversight audits or inspections, medical examiners, funeral arrangements and organ donation, workers' compensation purposes, emergencies, national security and other specialized government functions, and for members of the Armed Forces as required by Military Command authorities. We also disclose medical information when required by law, such as in response to a request from law enforcement in specific circumstances, or in response to valid judicial or administrative orders or other legal process.

Under certain circumstances, we may use and disclose health information about you for research purposes, subject to a special approval process. We may also allow potential researchers to review information that may help them prepare for research, so long as the health information they review does not leave our facility, and so long as they agree to specific privacy protection.

If admitted as an inpatient, unless you tell us otherwise, we will list in the patient directory your name, location in the hospital, your general condition (good, fair, etc.) and your religious affiliation, and may release all but your religious affiliation to anyone who asks about you by name. Your religious affiliation may be disclosed only to clergy members, even if they do not ask for you by name.

We may disclose medical information about you to a friend or family member whom you designate or in appropriate circumstances, unless you request a restriction. We may also disclose information to disaster relief authorities so that your family can be notified of your location and condition.

Other uses of Medical Information:
In any other situation not covered by this notice, including the use or disclosure of psychotherapy notes, we will ask for your written authorization before using or disclosing medical information about you. If you choose to authorize use or disclosure, you can later revoke that authorization by notifying us in writing of your decision.

Who will follow this notice?
Yale New Haven Health System (YNHHS) and Yale School of Medicine (YSM) facilities provide health care to our patients in partnership with other professionals and healthcare organizations. The information privacy practices in this notice will be followed by:

• Any healthcare professional who treats you at any of our locations
• All departments and affiliated covered entities of Yale New Haven Health System, including; Bridgeport Hospital, Greenwich Hospital, Northeast Medical Group, and Yale-New Haven Hospital
• Yale School of Medicine
• The clinical care providers of Yale School of Nursing as well as their affiliates
• All employees, medical staff, affiliates, trainees, students, or volunteers of the entities listed above

While each of these facilities and affiliates operates independently, they may share your health information for coordination of care, treatment, payment, and healthcare operations purposes.

Right to Be Notified of a Breach:
We will notify you in the event that the confidentiality of your information has been breached.

Right to Access and or Amend Your Records:
In most cases, you have the right to look at or get a copy of medical information that we use to make decisions about your care. All requests for copies or access must be submitted in advance, in writing. If your request for inspection is granted, we will arrange for a convenient time and place for you to look at your record. If you request copies, we may charge a fee for the cost of copying, mailing, or other related supplies. If we deny your request to review or obtain a copy, you may submit a written request for a review of that decision.

If you believe that information in your record is incorrect or that important information is missing, you have the right to request that we correct the records, by submitting a request in writing that provides your reason for requesting the amendment. We could deny your request to amend a record if the information is not maintained by us; or if we determine that your record is accurate. You may submit a written statement of disagreement with a decision by us not to amend a record.

Right to an Accounting:
You have the right to request a list accounting for any disclosures of your health information we have made, as required by law.

To request this list of disclosures, indicate the relevant period which must be within the past six years. You must submit your request in writing to the Medical Record or Billing Department as appropriate.

Right to Request Restrictions:
You may request, in writing, that we not use or disclose medical information about you for treatment, payment or healthcare operations or to persons involved in your care except when specifically authorized by you, when required by law, or in an emergency. We will consider your request and work to accommodate it when possible, but we are not legally required to accept it unless all of the conditions below are met:
• You request that your information is not shared with an insurer for purposes of payment or other purposes unrelated to your treatment;
• You pay all charges associated with the services you received out-of-pocket in full; and
• We are not required by law to release your information to the insurer.

We will inform you of our decision on your request. All written requests or appeals should be submitted to our
Privacy Office listed below.

Requests for Confidential Communications:
You have the right to request that medical information about you be communicated to you in a confidential manner, such as sending mail to an address other than your home, by notifying us in writing of the specific way or location for us to use to communicate with you.

Right to request a paper copy of this Notice:
You may receive a paper copy of this Notice from us upon request, even if you have agreed to receive this notice electronically.

Changes to this Notice:
We may change our policies at any time. Changes will apply to medical information we already hold, as well as new information after the change occurs. Before we make a significant change in our policies, we will change our notice and post the new notice in waiting areas, exam rooms, and on our Web site at yalenewhavenhealth.org. You can receive a copy of the current notice at any time. The effective date is listed at the end. Copies of the current notice will be available each time you come to our facility for treatment. You will be asked to acknowledge in writing your receipt of this notice.

Complaints:
If you are concerned that your privacy rights may have been violated, or you disagree with a decision we made about access to your records, you may contact our Privacy Office listed below.

If you are not satisfied with our response, you may send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Our Privacy Office can provide you the address. Under no circumstances will you be penalized or retaliated against for filing a complaint.

Download the policy and acknowledgement form as a pdf document.  >>

CORPORATE COMPLIANCE & PRIVACY DEPARTMENT:  203-863-3783

Version effective 9.23.13

Vendor Policy
Yale New Haven Health System Supply Chain Management staff is focused on working with vendors to deliver high-quality supplies, services and equipment, at the lowest total cost. Learn more about our vendor policy.