Planning for Surgery

Recognizing that all surgery is stressful, Greenwich Hospital’s preadmission program works with patients and families to ensure that admission and discharge go smoothly.

The preadmission nurse conducts preoperative interviews by telephone with all patients scheduled for surgery.  During this call, the nurse will explain what is involved with the procedure, answering questions regarding preparation for surgery, what to expect during the hospital stay and how to prepare for returning home after surgery.  The nurse will confirm that all the necessary preoperative tests have been done and conduct a complete review of the patient’s medical history. Any needs the patient has, such as translation services or transportation, are discussed.   

Discharge Planning
Discharge planning for surgery patients begins before the procedure, with the preadmission interview.  Recovery from surgery often requires specialized services to help patients and families manage the transition to independence and self care. Individual considerations are discussed,  including plans for rehabilitation and physical therapy

Patients who are scheduled for ambulatory surgery, often called “same-day surgery,” receive discharge instructions during the preadmission phone interview. They will receive them again after they are admitted to the hospital.

Patients who stay longer will review discharge information with the care team during their hospital stay.  An individualized plan will be developed, often in collaboration with physicians, nurses, case managers and others to address a variety of patient needs. These include transportation, support services, home care, medication management and rehabilitation referrals or placements.

A case manager works directly with patients to review their insurance benefits. The case manager will also recommend post-discharge treatment options based on the patient’s insurance coverage.

To learn more about discharge procedures >> 

To contact the surgery preadmission nurse, please call 203-863-3629.  
To contact case management please call 203-863-3336
or e-mail
Billing and Payment
Part of the discharge planning process includes helping patients fully understand the billing process in order to plan for payment. Case managers work closely with patients to clarify insurance benefits eligibility.  

Please note:  Patients may receive separate bills from providers other than the hospital. These may include physicians, such as the radiologist and anesthesiologist, and the laboratory.

Learn more about billing and how to pay your bill online >>


  • Main Hospital Number
  • 203-863-3000

  • Surgery Preadmission Nurse
  • 203-863-3629

  • Case Manager
  • 203-863-3336