Planning for Otolaryngologic Surgery
Recognizing that all surgery is stressful, Greenwich Hospital’s staff provides specialized individual attention to all surgical ear, nose and throat patients.
Patient support includes organizing preoperative tests and admission procedures, making discharge arrangements, coordinating home care and rehabilitation services and helping patients understand insurance benefits.
Planning for Surgery
Greenwich Hospital’s preadmission program works with patients and families to ensure that admission, discharge and aftercare go smoothly. Children who have surgery at Greenwich Hospital receive special attention in our pediatric unit. This video
helps families and young patients prepare for the experience.
A preadmission nurse conducts preoperative interviews by telephone with all patients scheduled for surgery. The nurse explains:
- What is involved with the procedure
- How to prepare for surgery
- What to expect during the hospital stay
- How to prepare for returning home after surgery
- Follow-up physical therapy or rehabilitation, if the patient’s surgery requires it
The nurse makes sure that all the necessary preoperative tests have been done and conducts a complete review of the patient’s medical history. Any needs the patient has, such as translation services or transportation, are discussed.
More on Patient services at Greenwich Hospital >>
More about Admitting >>
Learn more about specific surgical procedures in our Patient Education Fact Sheets Library >>
Discharge planning begins before the procedure, with the preadmission interview.
Patients who are scheduled for ambulatory surgery, often called “same-day surgery,” receive discharge instructions during the preadmission phone interview. They will receive them again after they are admitted to the hospital.
Patients who stay longer will review discharge information with the care team during their hospital stay. An individualized plan will be developed, often in collaboration with physicians, nurses, case workers and others to address a variety of patient needs. These include transportation, support services, home care, medication management and rehabilitation referrals or placements.
A case manager works directly with patients to review their insurance benefits. The case manager will also recommend post-discharge treatment options based on the patient’s insurance coverage.
To contact the surgery preadmission nurse, please call 203-863-3629.
To contact case management, call 203-863-3336 or e-mail Annmarie.Coviello@greenwichhospital.org
To learn more about discharge procedures >>
Billing and Payment
Part of the discharge planning process includes helping patients fully understand the billing process in order to plan for payment. Case managers work closely with patients to clarify insurance benefits eligibility.
Patients may receive separate bills from providers other than the hospital. These may include physicians, such as the radiologist and anesthesiologist, and the laboratory.
about billing and how to pay your bill online >>